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Reviews for The Cloisters

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4 out of 5 stars
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Posted On: 9/6/2023

The Cloisters

Excellent service and maintenance response!!!
By: Anonymous     Verified Resident
Source: Property Site Read Property Manager's Response

5 out of 5 stars
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Posted On: 8/1/2023

Resident Relations Coordinator

To whom it may concern. Ms. Riddick is very professional kind. Every time I came in contact with her or had issues she got right on top it with smile and a hug. She is the right person for the job. I would like to thank her for all that she does.
By: Mr.Talib Watson     Verified Resident
Source: Property Site Read Property Manager's Response

5 out of 5 stars
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Posted On: 6/29/2023

Cloisters staff

The leasing staff went above and beyond to help me obtain the apartment and move in. Michael, Wakisha, and Natasha went out of their way to ease my transition on multiple occasions. They are some of the best employees at an apartment complex I have come in contact with. So thankful for them at the cloisters!
By: Anonymous     Verified Resident
Source: Property Site Read Property Manager's Response

5 out of 5 stars
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Posted On: 6/17/2023

Leading consultant

Michael was excellent right from the very beginning. Very professional, kind, and understanding. He was very informative and was a big help in finding the right apartment for us. He answered every call I gave him and was patient with me as my English is not the best. He made moving in easy and made us feel welcomed at our new apartment.
By: Anonymous     Verified Resident
Source: Property Site Read Property Manager's Response

5 out of 5 stars
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Posted On: 6/1/2023

Leasing Staff

The leasing staff shows excellent customer service!! Shoutout to Ms. Riddick and Michael they were very helpful helping me find my package. Any time I put in a ticket it's addressed in timely manner. Keep up the Great Work!!!!
By: J.B.     Verified Resident
Source: Property Site Read Property Manager's Response

4.5 out of 5 stars
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Posted On: 5/31/2023

Cloisters

Great spot to stay in at DC. The people that work here are great, the gym leaves a lot to be desired but the workers are out cleaning the grounds constantly and trash is never on the ground very long, hence the 4/5.
By: Anonymous     Verified Resident
Source: Property Site Read Property Manager's Response

5 out of 5 stars
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Posted On: 5/14/2023

Professional Staff

Michael, who has the position of leasing consultant, was very helpful when I moved in. It was my first time moving into an apartment, so Michael helped me with things that were difficult to do alone, such as preparing documents, so I was able to move in without any problems. And he helped a lot with phone and e-mail questions. After moving in, the Resident Relations Coordinator Wakisha Riddick helped me a lot, I had several consultations with her, and she kindly answered everything. It has solved many problems and now there are no problems in our house.
By: Anonymous     Verified Resident
Source: Property Site Read Property Manager's Response

5 out of 5 stars
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Posted On: 5/13/2023

I LOVE LOVE LOVE MY NEW HOME

I felt right at home Michael Is Great He went above and beyond to get me moved in the date that was expected the neighborhood is very quiet and nice I love the fact that they make you feel at home I was more than satisfied with the service.... NOT TO MENTION I LOVE LOVE LOVEEEEE MY NEW APARTMENT BIG BIG BIG SHOUT OUT TO "MICHAEL"!!!!!!!
By: Amonnie Sullivan     Verified Resident
Source: Property Site Read Property Manager's Response

5 out of 5 stars
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Posted On: 5/4/2023

Professional Staff

We completed the move-in with the help of many leasing office staff. There were many twists and turns, but Michael helped me move in successfully, and he helped me a lot after that. I know it's been decades since the apartment was built, but both inside and outside are clean. Many of the staff seem to be very hard on managing the apartment complex.
By: Song     Verified Resident
Source: Property Site Read Property Manager's Response

4 out of 5 stars
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Posted On: 4/27/2023

So helpful

The entire staff has been so great and very fast and efficient. Michael was able to get me into my apartment in 2 weeks! Everyone from the office to the maintenance have been very helpful and attentive to all my concerns in a very timely manner. The complex is older so the community amenities aren’t the best but the units are spacious and they do a great job of maintaining the rest of the property. I feel safe and actually cared for. Thank y’all!!
By: J. Scott     Verified Resident
Source: Property Site Read Property Manager's Response

4 out of 5 stars
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Posted On: 4/7/2023

Best Staff

Everyone at the Cloisters has been so nice and efficient to work with Michael helped me view, sign for and get keys to my apartment within 2 weeks! Everyone from the office to the maintenance personnel have been professional and very helpful with everything. They are quick to tend to requests and visibly present. Thank y’all!
By: JS     Verified Resident
Source: Property Site Read Property Manager's Response

5 out of 5 stars
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Posted On: 3/21/2023

Love the staff

I love the cloisters they very nice and spacious and the staff is just wonderful they all have their different personalities that's why I all like them differently including the male staff Michael he's very respectful and patient and he does his job how he supposed to do just like the others
By: Sacoya bridgeforth     Verified Resident
Source: Property Site Read Property Manager's Response

5 out of 5 stars
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Posted On: 3/13/2023

Excelente edificio

Excelente edificio, ubicación muy céntrica, el servicio de los empleados excelente. Los de mantenimiento muy atentos, siempre muy eficaces y rápido, recuerdo que me atendió Axel y fue en sólo minutos la solución a mi problema. Sin duda recomiendo vivir aquí
By: Ryder Evens     Verified Resident
Source: Property Site Read Property Manager's Response

5 out of 5 stars
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Posted On: 3/12/2023

Fist Apartment Great Experience

My first apartment , great staff , helpful Thanks for this experience im so excited i want to thanks everyone for this journey .
By: Anonymous     Verified Resident
Source: Property Site Read Property Manager's Response

5 out of 5 stars
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Posted On: 1/30/2023

Staff are Amazing!

The first time walking into the leasing office I was met with excitement and welcoming energy. It felt like I would be taken care of by real people and not people working for a corporation. That was super refreshing and since moving in anytime I have an issue their is fast response! The team developed here is awesome and filled with heart warming individuals and it almost seems to be curated by good management.
By: Xris     Verified Resident
Source: Property Site Read Property Manager's Response

5 out of 5 stars
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Posted On: 1/18/2023

I love it here

I love it here at the cloisters , the neighborhood is so quiet . everybody in the rental office had great customer service . Michael who was my leasing agent his customer was EXCEPTIONAL his customer service alone made me want to live here . Maintenance is on point best decision I’ve made thus far .
By: Ms.Pryor     Verified Resident
Source: Property Site Read Property Manager's Response

5 out of 5 stars
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Posted On: 1/17/2023

I love it here

I moved in on friday and my process was snooth and easy . Michael’s customer service was exceptional. Everybody in the rental office is so nice . They made my move in process so easy the neighborhood is so nice and quiet I love it here I am NEVER leaving . So far so good best apartment ive had so far no complaints here.
By: Kenn     Verified Resident
Source: Property Site Read Property Manager's Response

5 out of 5 stars
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Posted On: 1/12/2023

Resident Relations coordinator

Ms.riddick was very helpful today I really appreciate her really loves what she does .
By: Lashawn Frederick     Verified Resident
Source: Property Site Read Property Manager's Response

5 out of 5 stars
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Posted On: 12/30/2022

What a beautiful place as the Cloister Apartment

I really recommended The cloister Apartment they a beautiful views and a good space. Mr Michael & Ms Wakisha Riddick helping us su much to make our moving in fast they really worked hart to get us here thanks a lot guys really appreciate it.
By: Jose Mauricio reyes Rodriguez     Verified Resident
Source: Property Site Read Property Manager's Response

5 out of 5 stars
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Posted On: 9/10/2022

Humanity v. Technology

Have you ever called a place to make a reservation or get information only to be greeted by a remote gadget that never understands what you're saying and lacks any form of human civility? Such is not the case at The Cloisters. Ms. Wakisha Riddick, who is the Resident Relations Coordinator at The Cloisters, represents not only The Cloisters but humanity with kindness, civility but also with a warmth wrapped up in her humanity and affects so many in a positive manner without being overbearing. Her concerns and effective capability is beyond belief! As a matter of fact there are others at The Cloisters who represent their professions with the ultimate standards of professionalism and high standards.- from the person who changes the light bulb to the managers. Yes, The Cloisters is a garden within an urban setting. I love gardens but I also love cement- The Cloisters and its staff represent the various needs of many.
By: Ms. Wonderful     Verified Resident
Source: Property Site Read Property Manager's Response

5 out of 5 stars
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Posted On: 7/11/2022

An Oasis in the city.

Living in The Cloisters made me feel like an oasis within the city of Washington, surrounded by lots of greenery, close to my favorite places of interest, with enough space to park, or close to a Metro Station. I felt at home because I lived in a quiet place where I breathed peace and harmony with the environment. Your work and maintenance team was always very helpful and friendly, especially Wakisha and Rhonda. Thank you very much.
By: Liliana   
Source: Property Site Read Property Manager's Response

5 out of 5 stars
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Posted On: 5/17/2022

Great Service

Rhonda and Ms Riddick got me moved in quick. They made the whole process simple. Someone should get them drinks or sandwiches or something.
By: WR     Verified Resident
Source: Property Site Read Property Manager's Response

5 out of 5 stars
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Posted On: 7/18/2021

Thank you!!!

This has been the best experience I’ve ever had! Rhonda was so amazing!! She’s professional, knowledgeable and an incredible joy to work with! She made my move a breeze. I’m so glad I contacted The Cloisters!!
By: MChambers     Verified Resident
Source: Property Site Read Property Manager's Response

5 out of 5 stars
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Posted On: 6/30/2021

Outstanding Place to Live!

As a 14+ years living in the Cloisters, it is now our home. My wife and I have witnessed the continued improvement in services over the years, working with residents replacing large trash bins with trash compactors and valet trash collection services; hiring security services and installing security cameras. Maintenance has improved significantly and the employees are friendly and neighborly and routinely sponsors holiday events and gatherings including fun competition among residents. Combine all of that with a bird's eye view of the US Capitol, you have ideal location and an outstanding place to live.
By: Ronnie Edwards     Verified Resident
Source: Property Site Read Property Manager's Response

4 out of 5 stars
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Posted On: 6/7/2021

Great Place to Call Home

The office staff is superb, especially Greg & Heidi. The maintenance staff is first rate. Parking could be improved, often I see cars parked in the lot with no parking permits for this property. Overall 4.5 out of 5 ?.
By: Eric Z     Verified Resident
Source: Property Site Read Property Manager's Response

4.5 out of 5 stars
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Posted On: 5/19/2021

Quality of service

Thank you for your continued quality of service. You guys make me feel like I am the only tenant you have. Keep up the good work! I appreciate how expeditiously you respond to my concerns. Signed, Happy Tenant
By: Jesse Gadson     Verified Resident
Source: Property Site Read Property Manager's Response

5 out of 5 stars
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Posted On: 5/19/2021

Wonderful Home

Wonderful staffing great place to live
By: Anonymous     Verified Resident
Source: Property Site Read Property Manager's Response

5 out of 5 stars
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Posted On: 5/17/2021

Rhonda

Rhonda Wow!!Exceptional Customer Service I was very happy I contacted them. She was so pleasant to meet and talk to on the phone and in person. Thank you so much very being professional with excellent service ??????
By: Kisha     Verified Resident
Source: Property Site Read Property Manager's Response

5 out of 5 stars
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Posted On: 5/11/2021

One of the things I love about living in the city is

One of the things I love about living in the city is awakening to birds singing, I look out of my window to see birds and beautiful developed trees... and I can see the maintenance man mowing the lawn. It's then I'm reminded this is called The Cloisters located in DC and the Arboretum is my own front yard and no I don't have to mow the lawn. Oops the light went out and the ceiling is too high, call maintenance to assist. My neighbors are from various interesting backgrounds, representing glorious cultures. Amazon boxes are here to take your packages for you to pick up after work. So you want socials? During the holidays you are invited a eggnog social or for the younger at heart you can find Easter eggs hidden in unsuspected places. This is what a community is---why not join us? Signed: Wonder Woman
By: Anonymous     Verified Resident
Source: Property Site Read Property Manager's Response

5 out of 5 stars
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Posted On: 5/11/2021

I LOVE MY NEW PLACE

I really love my new place!! I feel safe and easy parking. Shout out to the Property Manger and Maintenance Always on time!!!
By: JACKIE     Verified Resident
Source: Property Site Read Property Manager's Response

5 out of 5 stars
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Posted On: 5/3/2021

Beautiful Apartment Homes

Come on out to The Cloisters to see there beautiful apartment. Very spacious large bedrooms. Kitchen with overhead microwave and dishwasher. Two full bathrooms if you choose a two bedroom. Nice size living room and dining room.
By: Denise Shuford     Verified Resident
Source: Property Site Read Property Manager's Response

5 out of 5 stars
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Posted On: 4/23/2021

Welcome Home!

I have only been a resident since March 2021. I am Happy at my new home!! I will be honest, I had several other apartments I was considering until I met Rhonda. Rhonda and her excellent customer service, honesty, and work ethic helped me choose The Cloisters. The staff and maintenance have all been great. Any and all issues were and are addressed in a timely and professional manner.
By: Nadirah M.     Verified Resident
Source: Property Site Read Property Manager's Response

5 out of 5 stars
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Posted On: 4/13/2021

Living experience at the Cloisters

Gregory Beltre made me and my family feel very welcome and he provided excellent customer service. I appreciate everything he has and continues to do to make me and my family feel at home. His mannerism is awesome! The staff and maintenance are awesome with providing customer service. I feel very comfortable and safe in my new home. The travel to work is great. I love the neighborhood and the restaurants nearby. The living experience has exceeded my expectations.
By: Denise Stoney     Verified Resident
Source: Property Site Read Property Manager's Response

4.5 out of 5 stars
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Posted On: 4/7/2021

Extremely Helpful

I called prior to coming in spoke to Rhonda, she was extremely helpful and friendly. She provided me with such great customer service and helpful info to help me focus in on what I wanted. Everything was quality care, attention to details and extremely great. I would 1000% suggest any friends or family to contact her if they were looking for a place. She's amazing!!! Thank you!!!
By: DeSean     Verified Resident
Source: Property Site Read Property Manager's Response

Overall Rating

5 out of 5 stars

Ratings By Category

Parking
5 out of 5 stars
Amenities
4.5 out of 5 stars
Maintenance
5 out of 5 stars
Staff
5 out of 5 stars
Value
5 out of 5 stars
Location
5 out of 5 stars
Noise
4.5 out of 5 stars

Testimonials

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